Frequently asked questions

SHIPPING

Flat rate standard shipping of $12.00 AUD Australia wide.

Tracking information will be sent via email once order dispatched.

For international orders, please get in touch via email for a quote hello@rachelcharge.com.au

NOTE: International shipping may incur custom fees or taxes which are payable by the customer. Please check with your local customs for information on this prior to ordering.

RETURNS

Please choose carefully as I can only offer returns or exchanges for items that arrive damaged or broken.

Please contact hello@rachelcharge.com.au within 72 hours of delivery.

Variances between products are to be expected and celebrated. These are not considered a flaw and make each piece on of a kind.

Wholesale enquiries

If you are a likeminded business interested in stocking my work, please complete the wholesale enquiry form and I’ll be in touch.